Customer Service


Shipping & Delivery
Where do you ship to?
Baby Harvelicious delivers to all European countries and the USA. For shipping to the USA please contact us for shipping costs as they may vary.
Please note that we do not refund any delivery costs in the event of a return or replacement request.

Where is my order?

Should your order not have arrived by the estimated date indicated on your order confirmation email, please get in contact with us so we can look into this further. Please note that we ask you to allow 21 working days for your package arrive due to issues that may have occured with the postal service.

Can I track my order?

If your order was sent to you using a trackable service you will receive the tracking information on your order confirmation email.

Can I change my delivery address?

Due to security reasons we unfortunately cannot change your delivery address if your order has already been processed on our end and you have received shipping confirmation.

What if I am not home to receive my delivery?

If you are not at home when the courier attempts to deliver your order, the driver will leave a note advising you on options for redelivery or informing you that your package will be available to pick up at your local post office.

Privacy & Security
Please refer to our Privacy Policy page by clicking here.
Returns & Replacements

We guarantee to refund any item that is damaged (all items are checked when returned and if we find that your item is faulty then we will refund you the full cost). Please return items in a saleable, unused and undamaged condition in its original packaging within 14 days of receipt. Refunds will be credited to your original method of payment and will exclude postage. Please allow up to 28 days for your refund to be processed from the day you return the products.

Please also note that items must be returned with all tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. Refunds can only be carried out if you return your order to Customer Services at the below returns address.

To arrange a return or replacement please email us with you reason for return and send it back to us at the returns address below.

Please note that we do not except any exchanges.

Ordering

How to place an order

To create an order simply select the product you wish to purchase, select the desired pattern and quanitity and click "Add to Cart". This item will then appear in your "Shopping Cart" at the top right hand side of our website. Once you have finished your order follow the checkout procedure.

Cancellation of an order

If your order has been submitted and you later decide to cancel an item, please ensure that you email us within 24 hours of placing your order. We apologise that beyond this time we are unable to organise a cancellation.

Product Details
We have made every effort to display the colours of products on our website as accurately as possible. However as the actual colours you see depend on your monitor, we cannot guarantee that your monitor's display will accurately reflect the colour of product on delivery
Payment, Pricing & Promotions

We accept the following major credit and debit cards: Visa, MasterCard, Maestro and Solo. You can also pay by using a Paypal account (please see Paypal's website for more details on a Paypal account). If you pay by credit or debit card you will be asked for the security number of the card. This is the last three digits on the signature strip on the back of your card.

For any promotional codes, please enter these at the checkout when selecting your payment method and your total amount will be updated.

Once you have confirmed your order, you will be sent an email confirmation with your order number.

Payment is taken at the time of the transaction on all credit and debit card payments and with Paypal.

Updating Account Information
To edit your account information with us, simply log on to your account using your registered email address and password. This will take you to the main dashboard of your account. To edit the information we have stored simply click on the pencil icon which appears on the top right hand corner of each section box.
Safety
Warning: All of our products are to be used under the direct supervision of an adult.
Please do not leave a child unattended with the Huggsie Pillow to avoid any harm to your baby. Do contact us below with any concerns or questions regarding safety.
Our Information
Should you have difficulties, then do not hesitate to contact us via our contact page or directly by email at [email protected] and we can guide you further.
Our VAT number: BE0649.509.327
Our Operating Hours: 24 hours a day online :)